This webinar was held on Wednesday, March 17, 2017. It explores Universal Design as a significant component of the customer centered
design framework to provide exemplary service in American Job Centers
In this session, you will learn how universal design is a
creative vehicle in applying “design thinking” for innovation across the
workforce system to benefit job seekers with a wide range of learning
styles, language levels, intelligence, and physical mobility to help
foster meeting customer’s needs more efficiently.
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