Webinar Archive: Universal Access - A Customer Centered Approach


This webinar was held on Wednesday, March 17, 2017.  It explores Universal Design as a significant component of the customer centered design framework to provide exemplary service in American Job Centers (AJC).

In this session, you will learn how universal design is a creative vehicle in applying “design thinking” for innovation across the workforce system to benefit job seekers with a wide range of learning styles, language levels, intelligence, and physical mobility to help foster meeting customer’s needs more efficiently.  Click on Related Content to access this webinar archive.

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Content Type: Announcement
Target Populations: Disabilities, persons with


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Views: 48
Posted: 3/28/2017 4:21 PM
Posted By: Alexandra Kielty
Posted In: Disability Employment Initiative
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